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Contact Info:

Contact Info:

Technology Main Line: (831) 786-2170
Help Desk: (831) 786-TECH (8324)
eFax: (831) 851-2214
 
SYNERGY SUPPORt:

SYNERGY SUPPORt:

Call the Synergy Support lines for immediate assistance:
 
Office Staff  x2486
Teachers (TOSA)  x2488
 

Visit our Synergy support page to view help docs and how-to videos for teachers.

 

Visit our Synergy Office Staff FAQ Page for help docs and videos for office staff.
 

Get remote support by clicking on the icon or going to support.pvusd.net.

Remote support link
 
Getting the technology assistance you need is quick and easy!
 

Option 1: Call the help desk at 786-TECH (8324)

Use this option if you need immediate assistance. The PVUSD Help Desk is open from 7:30 am to 4:30 pm every school day and the help desk technicians can remotely assist you just like being with you in front of your computer.
 
 

Option 2: Submit a Help Ticket

All staff members have the ability to submit a help ticket directly to our system. This is thmost efficient way to request help from your Site Computer Support Technician. The Help Ticket system will automatically email you any time the request is updated or completed and you can add new information as well by simply replying to the help ticket generated email.  
 
Technician Support by School

Technician Support by School

School

Monday

Tuesday

Wednesday

Thursday

Friday

Alianza

None Jen Salinas-Holz None None Jen Salinas-Holz

Amesti

Benjamin Rodriquez None None Benjamin Rodriquez None

Ann Soldo

Morgen Hansen
None
Morgen Hansen
None None

Aptos High

Jeff Ramos
Lesley Ramos
Jeff Ramos
Lesley Ramos
Jeff Ramos
Jeff Ramos
Lesley Ramos
Jeff Ramos

Aptos Junior High

None
Morgen Hansen
None
Morgen Hansen
Morgen Hansen

Bradley

None Juan Carlos Mendoza None Juan Carlos Mendoza None

Calabasas

Alfonso Medrano None Alfonso Medrano None Alfonso Medrano

Cesar Chavez

David Ho None David Ho (PM) None David Ho

Diamond Tech

Deborah Berkson (PM) Deborah Berkson None  Deborah Berkson (AM) None

Duncan Holbert

Edmundo Silva-Ibarra (PM) None Edmundo Silva-Ibarra (PM) None None

E. A. Hall

None
Edmundo Silva-Ibarra
Nicolas Perez
None  Edmundo Silva-Ibarra Edmundo Silva-Ibarra

Freedom

None None Deborah Berkson None Deborah Berkson

H. A. Hyde

None Benjamin Rodriquez Benjamin Rodriquez None Benjamin Rodriquez

Hall District

Humberto Fernandez None Humberto Fernandez None Humberto Fernandez

Lakeview

Jen Salinas-Holz None Jen Salinas-Holz Jen Salinas-Holz None

Landmark

Israel Zuckerman Israel Zuckerman None Israel Zuckerman None

MacQuiddy

None Humberto Fernandez None Humberto Fernandez None

Mar Vista

None Erik Orgell None Erik Orgell None

Mintie White

None Alfonso Medrano None Alfonso Medrano None

New School

None None None None None

Ohlone

None Samuel Torres None Samuel Torres Samuel Torres

Pajaro Middle

None David Ho David Ho (AM) David Ho None

Pajaro Valley High

David Russell
Samuel Torres
David Russell
David Russell
Samuel Torres
David Russell David Russell

Radcliff

Nicolas Perez None Nicolas Perez None  Nicolas Perez

Renaissance High

Juan Carlos Mendoza None Juan Carlos Mendoza None Juan Carlos Mendoza

Rio Del Mar

Erik Orgell None Erik Orgell None Erik Orgell

Rolling Hills

Edmundo Silva-Ibarra (AM) None Edmundo Silva-Ibarra (AM) Nicolas Perez None

Starlight

Deborah Berkson (AM) None Israel Zuckerman Deborah Berkson (PM) Israel Zuckerman

Valencia

None None Lesley Ramos None Lesley Ramos

Watsonville Charter

None Hany Muhrram (AM) None Hany Muhrram (PM) None

Watsonville High

Hany Muhrram
Jacob Jones
Hany Muhrram (PM)
Jacob Jones
Hany Muhrram
Jacob Jones
Hany Muhrram (AM)
Jacob Jones
Hany Muhrram
Jacob Jones
Technician Support by Person

Technician Support by Person

Alfonso Medrano

Calabasas: Monday, Wednesday, Friday
Mintie White: Tuesday, Thursday
 

Benjamin Rodriquez

Amesti: Monday, Thursday
H. A. Hyde: Tuesday, Wednesday, Friday

David Ho

CCMS: Monday, Wednesday (PM), Friday
Pajaro Middle: Tuesday, Wednesday (AM), Thursday

David Russell

PVHS: Monday, Tuesday, Wednesday, Thursday, Friday

Deborah Berkson

DTI: Monday (PM), Tuesday, Thursday (AM)
Freedom: Wednesday, Friday
Starlight:Monday (AM), Thursday (PM)
 

Erik Orgell

Mar Vista: Tuesday, Thursday
Rio Del Mar: Monday, Wednesday, Friday

Edmundo Silva-Ibarra

Duncan Holbert: Monday (PM), Wednesday (PM)
E. A. Hall: Tuesday, Thursday, Friday
Rolling Hills: Monday (AM), Wednesday (AM)
 

Humberto Fernandez

Hall District: Monday, Wednesday, Friday
MacQuiddy: Tuesday, Thursday
 

Hany Muhrram

WCSA: Tuesday (AM), Thursday (PM)
WHS: Monday, Tuesday (PM), Wednesday, Thursday (AM), Friday
 

Israel Zuckerman

Landmark: Monday, Tuesday, Thursday
Starlight: Wednesday, Friday

Jacob Jones

WHS: Monday, Tuesday, Wednesday, Thursday, Friday
 

Jeff Ramos

Aptos HS: Monday, Tuesday, Wednesday, Thursday, Friday

Jen Salinas-Holz

Alianza: Tuesday, Friday
Lakeview: Monday, Wednesday, Thursday
 

Juan Carlos Mendoza

Bradley: Tuesday, Thursday
Renaissance HS: Monday, Wednesday, Friday

Lesley Ramos

AHS: Monday, Tuesday, Thursday
Valencia: Wednesday, Friday

Morgen Hansen

Ann Soldo: Monday, Wednesday
Aptos Junior: Tuesday, Thursday, Friday
 

Nicolas Perez

Radcliff: Monday, Wednesday, Friday
E. A. Hall: Tuesday
Rolling Hills: Thursday
 

Samuel Torres

Ohlone: Tuesday, Thursday, Friday
PVHS: Monday, Wednesday