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Synergy Support Line


Synergy

Call the Synergy Support lines for immediate assistance:

Office Staff  x2486

Teachers (TOSA)  x2488

App Installs

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Visit our Synergy Teacher FAQ Page to view help docs and how-to videos for Teachers.

Visit our Synergy Office Staff FAQ Page for help docs and videos for Office Staff.

Or, visit our Synergy SIS Support Page for more Synergy Support. 


Get Remote Support by Clicking on the icon

BeyondTrust Support

BeyondTrust Support

Tech Support

Please Scroll Down to See the List of Support Technicians By School Site

Getting the technology assistance you need is quick and easy! 

Option 1

Call the Help Desk at

786-TECH (8324)

Use this option if you need immediate assistance. The PVUSD Help Desk is open from 7:30 am to 4:30 pm every school day and the help desk technicians can remotely assist you just like being with you in front of your computer.
Option 2

HelpTicket

Submit a Help Ticket

All staff members have the ability to submit a help ticket directly to our system. This is the most efficient way to request help from your Site Computer Support Technician. The Help Ticket system will automatically email you any time the request is updated or completed and you can add new information as well by simply replying to the help ticket generated email.

Site Support Tech Schedule and Calendars

Technology Main Line: (831) 786-2170

Help Desk: (831) 786-TECH (8324)

eFax: (831) 851-2214

Tech Cell Phone Numbers

by School
School Monday Tuesday Wednesday Thursday Friday
Alianza Charter   Jen Salinas-Holz     Jen Salinas-Holz
Amesti Benjamin Rodriquez     Benjamin Rodriquez  
Ann Soldo Nicolas Perez Nicolas Perez     Nicolas Perez
Aptos High Jeff Ramos Jeff Ramos
Lesley Ramos
Jeff Ramos Jeff Ramos
Lesley Ramos
Jeff Ramos
Aptos Junior          
Bradley   Jacob Jones     Jacob Jones
Calabasas   Juan Carlos Mendoza Alfonso Medrano Juan Carlos Mendoza Alfonso Medrano
Cesar Chavez   David Ho   David Ho David Ho
Diamond Tech. Institute   Deborah Berkson   Deborah Berkson
(1/2 Day AM)
 
E.A. Hall   Edmundo Silva-Ibarra   Edmundo Silva-Ibarra Edmundo Silva-Ibarra
Freedom    

Deborah Berkson /
Nicolas Perez

  Deborah Berkson
H.A. Hyde   Benjamin Rodriquez Benjamin Rodriquez   Benjamin Rodriquez
Hall District   Humberto Fernandez   Humberto Fernandez  
Lakeview Jen Salinas-Holz     Jen Salinas-Holz Katherine Wales
Landmark Israel Zuckerman Israel Zuckerman   Israel Zuckerman  
Linscott Charter          
MacQuiddy Humberto Fernandez   Humberto Fernandez   Humberto Fernandez
Mar Vista Erik Orgell   Erik Orgell   Erik Orgell
Mintie White Alfonso Medrano Alfonso Medrano   Alfonso Medrano  
New School       Deborah Berkson
(1/2 Day PM)
 
Ohlone   Samuel Torres     Samuel Torres
Pacific Coast Charter       Samuel Torres  
Pajaro Middle David Ho   David Ho   David Ho
Pajaro Valley High

David Russell / Samuel Torres

David Russell
 
David Russell David Russell /
Samuel Torres
David Russell
Radcliff Jacob Jones   Jacob Jones    
Renaissance High Lesley Ramos        
Rio Del Mar   Erik Orgell   Erik Orgell  
Rolling Hills
Duncan Holbert
Edmundo Silva-Ibarra   Edmundo Silva-Ibarra Nicolas Perez  
Starlight Deborah Berkson   Israel Zuckerman   Israel Zuckerman
Valencia     Lesley Ramos   Lesley Ramos
Virtual Academy Juan Carlos Mendoza   Juan Carlos Mendoza   Juan Carlos Mendoza
WCSA     Jen Salinas-Holz    
Watsonville High Mike Oakden Mike Oakden Mike Oakden Mike Oakden / Jacob Jones Mike Oakden
           
by Site Tech
Site Tech Name/Email Monday Tuesday Wednesday Thursday Friday
Alfonso Medrano Mintie White Mintie White Calabasas Mintie White Calabasas
Benjamin Rodriquez Amesti H.A. Hyde H.A. Hyde Amesti H.A. Hyde
David Ho Pajaro Middle CCMS Pajaro Middle CCMS Pajaro Middle /
Cesar Chavez
David Russell PVHS PVHS PVHS PVHS PVHS
Deborah Berkson Starlight DTI Freedom New School /
DTI
Freedom
Erik Orgell Mar Vista Rio Del Mar Mar Vista Rio Del Mar Mar Vista
Edmundo Silva-Ibarra Rolling Hills /
Duncan Holbert
EA Hall Rolling Hills /
Duncan Holbert
EA Hall EA Hall
Humberto Fernandez MacQuiddy Hall District MacQuiddy Hall District MacQuiddy
Israel Zuckerman Landmark Landmark Starlight Landmark Starlight
Jeff Ramos AHS AHS AHS AHS AHS
Jen Salinas-Holz Lakeview Alianza WCSA Lakeview Alianza
Juan Carlos Mendoza Virtual Academy Calabasas Virtual Academy Calabasas Virtual Academy
Lesley Ramos Renaissance AHS Valencia AHS Valencia
Mike Oakden WHS WHS WHS WHS WHS
Nicolas Perez Ann Soldo Ann Soldo Freedom Rolling Hills Ann Soldo
TBH          
Samuel Torres PVHS Ohlone PVHS PCCS

Ohlone

Jacob Jones Radcliff Bradley Radcliff WHS Bradley