BeyondTrust Support
Support
Visit our Synergy Teacher FAQ Page to view help docs and how-to videos for Teachers.
Visit our Synergy Office Staff FAQ Page for help docs and videos for Office Staff.
Or, visit our Synergy SIS Support Page for more Synergy Support.
Network and School Site Technology Status:
This area will be maintained by the Technology Services Department Staff.
Getting the technology assistance you need is quick and easy!
|
Option 1 |
Call the Help Desk at 786-TECH (8324) |
Use this option if you need immediate assistance. The PVUSD Help Desk is open from 7:30 am to 4:30 pm every school day and the help desk technicians can remotely assist you just like being with you in front of your computer. |
| Option 2 |
|
All staff members have the ability to submit a help ticket directly to our system. This is the most efficient way to request help from your Site Computer Support Technician. The Help Ticket system will automatically email you any time the request is updated or completed and you can add new information as well by simply replying to the help ticket generated email. |
Site Support Tech Schedule and Calendars
Technology Main Line: (831) 786-2170
Help Desk: (831) 786-TECH (8324)
eFax: (831) 851-2214
|
School |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
|---|---|---|---|---|---|
|
Alianza Charter |
|
Jen |
|
|
|
|
Amesti |
Benjamin |
|
|
Benjamin |
|
|
Ann Soldo |
|
Patrick |
|
Patrick |
|
|
Aptos High |
Jeff |
Jeff / Lesley |
Jeff |
Jeff / Lesley |
Jeff |
|
Aptos Jr. |
Ryan |
|
Ryan |
|
Ryan |
|
Bradley |
|
Ryan |
|
Ryan |
|
|
Calabasas |
Patrick |
|
Patrick |
|
Patrick |
|
Cesar Chavez |
Silvestre |
|
Silvestre |
|
Silvestre |
|
Diamond Tech. Institute |
|
Deborah |
|
Deborah (1/2 Day PM) |
|
|
E.A. Hall |
|
Edmundo / Alfonso |
|
Edmundo |
Edmundo |
|
Freedom |
|
|
Deborah |
|
Deborah |
|
H.A. Hyde |
|
Benjamin |
Benjamin |
|
Benjamin |
|
Hall District |
|
Silvestre |
|
Silvestre |
|
|
Lakeview |
Jen |
|
|
Jen |
Jen |
|
Landmark |
Israel |
Israel |
|
Israel |
|
|
Linscott Charter |
|
|
|
|
|
|
MacQuiddy |
|
Humberto |
|
Humberto |
|
|
Mar Vista |
|
Erik |
|
Erik |
|
|
Mintie White |
Alfonso |
|
|
|
Alfonso |
|
New School |
|
|
|
Deborah (1/2 Day AM) |
|
|
Ohlone |
Samuel |
|
Samuel |
|
|
|
Pacific Coast Charter |
|
|
|
|
Samuel |
|
Pajaro Middle |
David H |
|
David H |
David H |
|
|
Pajaro Valley High |
David R |
David R |
David R / Alfonso |
David R / Alfonso |
David R |
|
Radcliff |
|
Samuel |
|
Samuel |
|
|
Renaissance High |
Lesley |
|
|
|
|
|
Rio Del Mar |
Erik |
|
Erik |
|
Erik |
|
Rolling Hills Duncan Holbert |
Edmundo |
David H |
Edmundo |
|
David H |
|
Starlight |
Deborah |
|
Israel |
|
Israel |
|
Valencia |
|
|
Lesley |
|
Lesley |
|
WCSA |
|
|
Jen |
|
|
|
Watsonville High |
Mike / Humberto |
Mike |
Mike / Humberto |
Mike |
Mike / Humberto |
| Virtual Academy | TBH | TBH | TBH | TBH | TBH |
|
Site Tech Name/Email Cell Number |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
|---|---|---|---|---|---|
|
|
Amesti |
H.A. Hyde |
H.A. Hyde |
Amesti |
H.A. Hyde |
|
|
Pajaro Middle |
Rolling Hills / DH |
Pajaro Middle |
Pajaro Middle |
Rolling Hills / DH |
|
|
PVHS |
PVHS |
PVHS |
PVHS |
PVHS |
|
|
Rio Del Mar |
Mar Vista |
Rio Del Mar |
Mar Vista |
Rio Del Mar |
|
|
Rolling Hills/ Duncan Holbert |
EA Hall |
Rolling Hills/ Duncan Holbert |
EA Hall |
EA Hall |
|
Landmark |
Landmark |
Starlight |
Landmark |
Starlight |
|
|
|
AHS |
AHS |
AHS |
AHS |
AHS |
|
|
Lakeview |
Alianza Charter |
WCSA |
Lakeview |
Lakeview |
|
|
Mintie White |
EA Hall |
PVHS |
PVHS |
Mintie White |
|
|
Renaissance |
AHS |
Valencia |
AHS |
Valencia |
|
|
WHS |
WHS |
WHS |
WHS |
WHS |
|
|
Calabasas |
Ann Soldo |
Calabasas |
Ann Soldo |
Calabasas |
|
|
Aptos Jr |
Bradley |
Aptos Jr |
Bradley |
Aptos Jr |
|
|
Ohlone |
Radcliff |
Ohlone |
Radcliff |
PCCS |
|
|
Cesar Chavez |
Hall District |
Cesar Chavez |
Hall District |
Cesar Chavez |
|
|
Starlight |
DTI |
Freedom |
New School / DTI |
Freedom |
|
|
WHS |
MacQuiddy |
WHS |
Mac Quiddy |
WHS |
