Call the Synergy Support lines for immediate assistance:
Office Staff x2486
Teachers (TOSA) x2488
App Installs
Visit our Synergy Teacher FAQ Page to view help docs and how-to videos for Teachers.
Visit our Synergy Office Staff FAQ Page for help docs and videos for Office Staff.
Or, visit our Synergy SIS Support Page for more Synergy Support.
Beyond Trust Support
Support
Please Scroll Down to See the List of Support Technicians By School Site
Getting the technology assistance you need is quick and easy!
|
Option 1 |
Call the Help Desk at 786-TECH (8324) |
Use this option if you need immediate assistance. The PVUSD Help Desk is open from 7:30 am to 4:30 pm every school day and the help desk technicians can remotely assist you just like being with you in front of your computer. |
| Option 2 |
|
All staff members have the ability to submit a help ticket directly to our system. This is the most efficient way to request help from your Site Computer Support Technician. The Help Ticket system will automatically email you any time the request is updated or completed and you can add new information as well by simply replying to the help ticket generated email. |
Site Support Tech Schedule and Calendars
Technology Main Line: (831) 786-2170
Help Desk: (831) 786-TECH (8324)
eFax: (831) 851-2214
|
School |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
|---|---|---|---|---|---|
|
Alianza Charter |
|
Jen S |
|
|
|
|
Amesti |
Benjamin R |
|
|
Benjamin R |
|
|
Ann Soldo |
|
David H |
|
David H |
|
|
Aptos High |
Jeff R |
Jeff R Lesley R |
Jeff R |
Jeff R Lesley R |
Jeff R |
|
Aptos Junior |
Ryan M |
|
Ryan M |
|
Ryan M |
|
Bradley |
|
Ryan M |
|
Ryan M |
|
|
Calabasas |
|
Juan M |
|
Juan M |
|
|
Cesar Chavez |
Silvestre M |
|
Silvestre M |
|
Silvestre M |
|
Diamond Tech. Institute |
|
Deborah B |
|
Deborah B (1/2 Day AM) |
|
|
E.A. Hall |
|
Edmundo S
|
|
Edmundo S |
Edmundo S |
|
Freedom |
|
|
Deborah B |
|
Deborah B |
|
H.A. Hyde |
|
Benjamin R |
Benjamin R |
|
Benjamin R |
|
Hall District |
|
Silvestre M |
|
Silvestre M |
|
|
Lakeview |
Jen S |
|
|
Jen S |
|
|
Landmark |
Israel Z |
Israel Z |
|
Israel Z |
|
|
Linscott Charter |
|
|
|
|
|
|
MacQuiddy |
Humberto F |
|
Humberto F |
|
Humberto F |
|
Mar Vista |
|
Erik O |
|
Erik O |
|
|
Mintie White |
Alfonso M |
|
Alfonso M |
|
Alfonso M |
|
New School |
|
|
|
Deborah B (1/2 Day PM) |
|
|
Ohlone |
Samuel |
|
Samuel |
|
|
|
Pacific Coast Charter |
|
|
|
|
Samuel |
|
Pajaro Middle |
David H |
|
David H |
|
David H |
|
Pajaro Valley High |
David R |
David R/ Alfonso M |
David R |
David R/ Alfonso M |
David R |
|
Radcliff |
|
Samuel |
|
Samuel |
|
|
Renaissance High |
Lesley R |
|
|
|
|
|
Rio Del Mar |
Erik O |
|
Erik O |
|
Erik O |
|
Rolling Hills Duncan Holbert |
Edmundo S |
|
Edmundo S |
|
|
|
Starlight |
Deborah B |
|
Israel Z |
|
Israel Z |
|
Valencia |
|
|
Lesley R |
|
Lesley R |
|
WCSA |
|
|
Jen S |
|
|
|
Watsonville High |
Mike O
|
Mike O Humberto F |
Mike O
|
Mike O Humberto F |
Mike O
|
| Virtual Academy | Juan M | Juan M | Juan M |
|
Site Tech Name/Email Cell Number |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
|---|---|---|---|---|---|
|
|
Mintie White |
PVHS |
Mintie White |
PVHS |
Mintie White |
|
Amesti |
H.A. Hyde |
H.A. Hyde |
Amesti |
H.A. Hyde |
|
|
|
Pajaro Middle |
Ann Soldo |
Pajaro Middle |
Ann Soldo |
Pajaro Middle |
|
|
PVHS |
PVHS |
PVHS |
PVHS |
PVHS |
|
|
Rio Del Mar |
Mar Vista |
Rio Del Mar |
Mar Vista |
Rio Del Mar |
|
Rolling Hills/ Duncan Holbert |
EA Hall |
Rolling Hills/ Duncan Holbert |
EA Hall |
EA Hall |
|
|
Landmark |
Landmark |
Starlight |
Landmark |
Starlight |
|
|
|
AHS |
AHS |
AHS |
AHS |
AHS |
|
|
Lakeview |
Alianza |
WCSA |
Lakeview |
Alianza |
| Juan Carlos Mendoza | Virtual Academy | Calabasas | Virtual Academy | Calabasas | Virtual Academy |
|
|
Renaissance |
AHS |
Valencia |
AHS |
Valencia |
|
|
WHS |
WHS |
WHS |
WHS |
WHS |
|
|
|
|
|
|
|
|
|
Aptos Jr |
Bradley |
Aptos Jr |
Bradley |
Aptos Jr |
|
|
Ohlone |
Radcliff |
Ohlone |
Radcliff |
PCCS |
|
|
Cesar Chavez |
Hall District |
Cesar Chavez |
Hall District |
Cesar Chavez |
|
|
Starlight |
DTI |
Freedom |
New School / DTI |
Freedom |
|
|
MacQuiddy |
WHS |
MacQuiddy |
WHS |
MacQuiddy |
