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BeyondTrust Support

BeyondTrust Support

Support

Synergy FAQ

Visit our Synergy Teacher FAQ Page to view help docs and how-to videos for Teachers.

Visit our Synergy Office Staff FAQ Page for help docs and videos for Office Staff.

Or, visit our Synergy SIS Support Page  for more Synergy Support. 

Network and School Site Technology Status: 

This area will be maintained by the Technology Services Department Staff. 

Getting the technology assistance you need is quick and easy! 

Option 1

Call the Help Desk at

786-TECH (8324)

Use this option if you need immediate assistance. The PVUSD Help Desk is open from 7:30 am to 4:30 pm every school day and the help desk technicians can remotely assist you just like being with you in front of your computer.
Option 2

HelpTicket

Submit a Help Ticket

All staff members have the ability to submit a help ticket directly to our system. This is the most efficient way to request help from your Site Computer Support Technician. The Help Ticket system will automatically email you any time the request is updated or completed and you can add new information as well by simply replying to the help ticket generated email.

Synergy Support Line - Only


Synergy

Call the Synergy Support lines for immediate assistance:

Office Staff ext. 2486

Teachers ext. 2488

 

App Installs

iOS / Android

Site Support Tech Schedule and Calendars

Technology Main Line: (831) 786-2170

Help Desk: (831) 786-TECH (8324)

eFax: (831) 851-2214

Tech Cell Phone Numbers

School

Monday

Tuesday

Wednesday

Thursday

Friday

Alianza Charter

 

Jen

 

 

 

Amesti

Benjamin

 

 

Benjamin

 

Ann Soldo

 

Patrick 

 

Patrick 

 

Aptos High

Jeff

Jeff / Lesley

Jeff

Jeff / Lesley

Jeff

Aptos Jr.

Ryan

 

Ryan

 

Ryan

Bradley

 

Ryan 

 

Ryan 

 

Calabasas

Patrick 

 

Patrick 

 

Patrick

Cesar Chavez

Silvestre

 

Silvestre

 

Silvestre

Diamond Tech. Institute

 

Deborah

 

Deborah (1/2 Day PM)

 

E.A. Hall

 

Edmundo / Alfonso

 

Edmundo

Edmundo 

Freedom

 

 

Deborah

 

Deborah

H.A. Hyde

 

Benjamin

Benjamin

 

Benjamin

Hall District

 

Silvestre

 

Silvestre

 

Lakeview

Jen

 

 

Jen 

Jen

Landmark

Israel

Israel

 

Israel

 

Linscott Charter

 

 

 

 

 

MacQuiddy

 

Humberto 

 

Humberto 

 

Mar Vista

 

Erik

 

Erik

 

Mintie White

Alfonso

 

 

 

Alfonso

New School

 

 

 

Deborah (1/2 Day AM)

 

Ohlone

Samuel

 

Samuel

 

 

Pacific Coast Charter

 

 

 

 

Samuel

Pajaro Middle

David H

 

David H

David H

 

Pajaro Valley High

David R 

David R 

David R / Alfonso

David R / Alfonso

David R 

Radcliff

 

Samuel

 

Samuel

 

Renaissance High

Lesley

 

 

 

 

Rio Del Mar

Erik

 

Erik

 

Erik

Rolling Hills

Duncan Holbert

Edmundo

David H

Edmundo

 

David H

Starlight

Deborah

 

Israel

 

Israel

Valencia

 

 

Lesley

 

Lesley

WCSA

 

 

Jen 

 

 

Watsonville High

Mike / Humberto

Mike 

Mike / Humberto 

Mike 

Mike / Humberto  

Virtual Academy  TBH TBH  TBH TBH  TBH

 

 

 

 

Site Tech Name/Email

Cell Number

Monday

Tuesday

Wednesday

Thursday

Friday

Benjamin Rodriquez

 

Amesti

H.A. Hyde

H.A. Hyde 

Amesti

H.A. Hyde

David Ho

 

Pajaro Middle

Rolling Hills / DH

Pajaro Middle

Pajaro Middle 

Rolling Hills / DH

David Russell

 

PVHS

PVHS

PVHS

PVHS

PVHS

Erik Orgell

 

Rio Del Mar

Mar Vista 

Rio Del Mar

Mar Vista 

Rio Del Mar

Edmundo Silva-Ibarra

 

Rolling Hills/ Duncan Holbert 

EA Hall

Rolling Hills/ Duncan Holbert 

EA Hall 

EA Hall

Israel Zuckerman

Landmark

Landmark

Starlight

Landmark

Starlight

Jeff Ramos

 

AHS

AHS

AHS

AHS

AHS

Jen Salinas-Holz

 

 Lakeview

Alianza Charter

WCSA

Lakeview

Lakeview

Alfonso Medrano

 

Mintie White 

EA Hall 

PVHS 

PVHS 

Mintie White 

Lesley Ramos

 

Renaissance 

AHS

Valencia

AHS 

Valencia

Mike Oakden

 

WHS

WHS

WHS

WHS

WHS

Patrick Casey

 

Calabasas

Ann Soldo 

Calabasas

Ann Soldo 

Calabasas

Ryan Morgan

 

Aptos Jr

Bradley

Aptos Jr 

Bradley 

Aptos Jr

Samuel Torres

 

Ohlone 

Radcliff

Ohlone

Radcliff

PCCS

Silvestre Montejano

 

Cesar Chavez 

Hall District 

Cesar Chavez 

Hall District 

Cesar Chavez

Deborah Berkson

 

Starlight 

DTI

Freedom 

New School / DTI

Freedom

Humberto Fernandez

 

WHS 

MacQuiddy 

WHS

Mac Quiddy 

WHS