We have support contracts with many software companies. This link will take you to a page with the current list of tech support contact information for the various programs that we are using in the district.
 We have a website to enter and view all trouble tickets.
Use your PVUSD login account (email account) to access this system
http://techsupport.pvusd.net
Analyst Account Login for HelpBox
Go to the district home page. Click on the technical support button in the bottom left corner of the page. You should be automatically logged in. If instead you are prompted with a password prompt, you will need to put in your username and password.
If you see a three line login
User Name: First_Last
Password: District Password
Domain: PVUSD
If you see a two line login
User Name: First_Last@pvusd.net
Password: District Password
Users that already have passwords in the help ticket data base need to use this link:
Help Box
Users that do not have a password will autologin automatically with active directory interlink from the link below when logged into windows 2000 or xp:
Help Box 2
If you get an error message close (quit) all browser windows and try again. If you keep getting errors you may need to update your web browser. For more information, see this PDF document: Using Help Box. If you continue to have difficulty, please speak with your site Technology Liaison for assistance.
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